FAQ

Product & Watch Questions

Are your watches waterproof?
Our watches are designed to handle everyday use, including light splashes and minor contact with water. However, we do not recommend wearing them while swimming, showering, or exposing them to heavy water pressure unless stated otherwise on the product page.

What materials are the watches made from?
Our watches are crafted with quality materials selected for durability, comfort, and a premium appearance. Specific materials may vary by model, so we recommend checking the product description for full details.

Are the watches adjustable?
Yes, most of our watches are adjustable to provide a comfortable fit. Depending on the model, the strap or bracelet can be adjusted at home or by a local watch specialist.

Will the watch fit my wrist size?
Our watches are made to fit most wrist sizes comfortably and are adjustable. If you are unsure, we recommend checking the sizing details on the product page before placing your order.

Do the watches come with a battery included?
Yes, our watches come ready to wear with a battery included, unless stated otherwise on the product page.

How long does the battery last?
Battery life can vary depending on the watch model and usage, but most watch batteries typically last several months to a few years. When needed, the battery can usually be replaced by a local watch repair shop.

Are the watches heavy or lightweight?
Our watches are designed to feel comfortable for everyday wear. Some models may have a more solid, premium weight, while others may feel lighter depending on the design and materials.

How do I take care of my watch?
To keep your watch in good condition, avoid heavy water exposure, strong impacts, harsh chemicals, and extreme temperatures. We recommend cleaning it gently with a soft, dry cloth.

Can I wear the watch every day?
Yes, our watches are designed for everyday wear. For the best long-term condition, we recommend removing your watch before swimming, showering, exercising heavily, or sleeping.

Are the watches for men, women, or unisex?
Many of our watches are designed with a timeless and versatile style that can be worn by anyone. Please refer to the product photos and sizing details to choose the model that best fits your preference.

What should I do if my watch stops working?
First, we recommend checking whether the battery needs to be replaced. If your watch arrives defective or stops working shortly after delivery, please contact our support team with your order number and clear photos or videos so we can assist you.

Order Questions

How long does shipping take typically?
Orders are usually received by customers in about 7-14 days after a 1-3 processing time.

Can I change or cancel my order after placing it?
If you need to change or cancel your order, please contact us as soon as possible. Once an order has been processed or shipped, we may no longer be able to make changes or cancel it.

I entered the wrong address. What should I do?
Please contact us immediately with your correct shipping address. If your order has not yet been processed or shipped, we will do our best to update it. Once the order has shipped, we cannot guarantee address changes.

Can I order more than one watch at a time?
Yes, you can order multiple watches in the same order. Simply add the items you want to your cart before checking out.

Do you offer discounts or promo codes?
From time to time, we may offer discounts or promotional codes. If a promo code is available, it can be entered at checkout before completing your order.

What payment methods do you accept?
We accept the payment methods shown at checkout. Available payment options may vary depending on your location.

Shipping Questions

Do you offer worldwide shipping?
Yes, we offer shipping to many countries worldwide. If shipping is available to your location, you will be able to complete your order at checkout.

How long does shipping usually take?
Shipping times may vary depending on your location, carrier delays, and order volume. Most orders typically arrive within the estimated timeframe shown on our website or at checkout.

How long does order processing take?
Orders are usually processed within a few business days. During high-demand periods, processing may take slightly longer.

Will I receive a tracking number?
Yes, once your order has been shipped, you will receive a tracking number by email so you can follow your package.

Why is my tracking number not updating?
Tracking information can sometimes take a few days to update after the package has been shipped. This is normal and usually means the carrier has not scanned the package yet.

Do you ship to Canada and the United States?
Yes, we ship to Canada and the United States. Shipping times and costs may vary depending on your exact location.

How much does shipping cost?
Shipping costs are calculated at checkout and may vary depending on your location, order value, and the shipping method selected.

What happens if my package is delayed?
Occasional delays may happen due to customs, carrier issues, weather, holidays, or high order volume. If your package is delayed, we recommend checking your tracking information first. You can also contact our support team for assistance.

What happens if my package is lost?
If your package appears to be lost, please contact us with your order number and tracking information. We will review the situation and do our best to help resolve the issue.

Do I have to pay customs or import fees?
Depending on your country, customs duties, taxes, or import fees may apply. These fees are set by your local customs office and are the customer’s responsibility if charged.

Returns & Support Questions

What is your return policy?
We want customers to be satisfied with their order. If you have an issue with your purchase, please contact us within the return period stated in our policy. Items must usually be unused, in their original condition, and with the original packaging to qualify for a return.

What should I do if my watch arrives damaged?
If your watch arrives damaged, please contact us as soon as possible with your order number and clear photos or videos of the item and packaging. Our support team will review the issue and assist you.

Can I exchange my watch?
Exchanges may be available depending on the situation and product availability. Please contact our support team with your order number so we can review your request.

How do I contact customer support?
You can contact our support team through the contact information provided on our website. Please include your order number when reaching out so we can assist you faster.

How long does it take to receive a reply from support?
Our support team usually replies within 24–48 business hours. Response times may be slightly longer during weekends, holidays, or high-volume periods.